Description

ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country.  We are looking for a Full-time Customer Service Representative to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.         

Description:         

The Customer Service Rep works directly with the Print Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers’ requirements by performing the following duties:           

• Greet customers
• Process in-person, phone, electronic, and hard copy work orders
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times
• Attempt to sell add-on or new services/merchandise to existing and previous customers
• Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
• Enter jobs into computer system/first screen billing
• Examine original hard copy documents for completeness and defects
• E-mail or call customer with questions regarding orders, when appropriate
• Note problems with orders for Production Manager
• Consult with Estimator regarding costs and communicates information to the customer. Follow estimating procedures for review/approval in various situations
• Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
• Examine digital files for completeness and defects
• Resolve problems with digital orders or obtain assistance from technical expert
• Update customers throughout production to keep them informed of the status of the job
• Refer questions regarding jobs in progress to the appropriate production manager
• Monitor progress of job orders throughout production
• Follow-up on orders to ensure delivery by specified dates and times
• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

   Experience and Qualifications:         

• High School graduation or GED
• 2 - 5 years of experience in an administrative/billing role
• 1 – 2 years of printing/reprographics experience
• Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
• Self-motivated with the ability to work independently, resourcefully with minimal oversight
• Demonstrated experience in developing strong working relationships with internal and external customers

This is what we have to offer:         

 •          Competitive compensation  

 •          Excellent Company support and resources 

•          Excellent Company Reputation because we consistently receive 5-star customer reviews  

•          Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company-matching 

•         A management team that supports you and wants to see you be successful 

•         Culture of caring for our employees